TeleRay Remote allows service organizations the ability to remotely access and control equipment with no 3rd party software installed on the target device. The RRS device plugs into the video out port and the USB port. Once the device is connected, a service technician can log in and view the device’s screen in real-time and control the keyboard and mouse allowing for full equipment access. RRS provides service organizations the ability to walk a customer through a setup or troubleshoot and fix an issue, reducing the amount of costly on-site service calls.TeleRay Remote has a cellular connection embedded for quick and easy deployment, bypassing the hospital’s network. The device uses an encrypted HIPAA compliant data tunnel that does not store data. This is a 1:1 connection keeping data safe and compliant. TeleRay Remote may send and receive files through a USB connection up to 32GB.